Return & Refund Policy

Last updated: [Data de Hoje]

At Satoh Red Vitamin, we are committed to providing you with premium quality products to support your daily wellness. We want you to feel completely confident in your purchase

1. 60-Day Satisfaction Guarantee

We stand behind our products. If for any reason you are not fully satisfied with your experience, we offer a 60-Day Money-Back Guarantee.

You may request a refund within 60 calendar days from the date your order was delivered. If 60 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at contact@satohredvitamin.site to request a Return Merchandise Authorization (RMA) or return instructions.
  2. Please include your Order Number and the reason for the return in your email.
  3. Our team will provide you with the correct return address. Do not send your purchase back to the manufacturer without contacting us first.

3. Refunds (If applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days (usually 5-10 business days depending on your bank).

4. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  • First, check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@satohredvitamin.site.

5. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item, unless the item was received damaged or defective.

Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping (if any) may be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

6. Damaged or Defective Items

We only replace items if they are defective or damaged during transit. If you need to exchange it for the same item, send us an email at [Seu Email de Suporte] immediately.

7. Contact Us

If you have any questions on how to return your item to us, contact us at:

Email: contact@satohredvitamin.site
Address:2325 W. North Avenue Rear unit, Chicago, IL 60647, United States